Yes! We ship nationally and internationally to the Oceania region with warehouses based in Brisbane, Sydney, Melbourne, Adelaide and Perth.

Click here for more information about our shipping policies.

Yes! We offer free shipping Australia wide for purchases over $100!

We run discounts and promotions all year, so stay tuned for exclusive deals.

Click here for more information about our shipping policies.

We use all major carriers, and local courier partners.

Click here for more information about our shipping policies.

As much as we would love to meet the people who purchase our products, unfortunatly we do not have the facilities for collection at this time.


We always aim for our customers to love our products, but if you do need to return an order, please review our returns policy prior to purchasing. 

Purchasing online is a cheaper way to obtain the products that are usually installed by trained security technicians, so we recommend you have a basic understanding of how to install and configure the products before you purchase.

Please see our technical support page for more information.

Yes. Many security products are pre-programmed with a default password, which is not unique to the product you have purchased and needs to be changed. 

Click here for more information on how to set a strong password here. 

Help Guides

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service (HiDDNS) along with alarm push notification service. It’s an easier, more secure way for devices to connect to the Internet whilst reducing the devices online digital security footprint and keeping you safer from would-be hackers.

Hik-Connect’s P2P functionality allows your NVR (Recorder) or Camera to connect to the Hik-Connect service for alarm push notification and Live View. The new Hik-connect apps available on both the Smart Phone stores, work with Hikvision all Hikvision products that support Cloud P2P function. It allows you to Live View your CCTV footage remotely without the need to setup port forwarding rules on your modem/router.

All you need to do is create an account and add your devices into it, then you can enjoy the real-time CCTV footage from anywhere in the world. It also allows you to play back recorded video via the “bandwidth friendly” substeam! When motion is detected by your cameras, you can get an instant message notification (or emails if you prefer) from the Hik-connect app.

If you are not able to connect your cameras to Hik-Connect, you may have acquired Grey Market camera’s running older firmware version. Updating these Grey Market sourced equipment can be problematic as they tend to revert to their original Chinese language if defaulted or upgraded form the official firmware update sites. We advise users to buy authentic Australian cameras and equipment from authorised sellers to minimise this risk.

Click here for more information about Hikvision Grey Market products.


Yes! We are a family-owned Australian company with over 30 years experience in the security industry.

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