Frequently Asked Questions
Shipping
Due to issues with international shipping and products not arriving at their intended destination, we have made the tough decision that we will no longer ship internationally. Should an international customer wish to arrange their own shipping, we are more than happy for the items to be collected from our warehouse.
Click here for more information about our shipping policies.
Yes! We offer free shipping Australia wide for purchases over $100!
We run discounts and promotions all year, so stay tuned for exclusive deals.
Click here for more information about our shipping policies.
We use all major carriers, and local courier partners.
Click here for more information about our shipping policies.
As much as we would love to meet the people who purchase our products, unfortunatly we do not have the facilities available for collection.
Product
We always aim for our customers to love our products, but if you do need to return an order, please review our returns policy prior to purchasing.
Purchasing online is a cheaper way to obtain the products that are usually installed by trained security technicians, so we recommend you have a basic understanding of how to install and configure the products before you purchase.
Yes. Many security products are pre-programmed with a default password, which is not unique to the product you have purchased and needs to be changed.
Click here for more information on how to set a strong password here.
Help Guides
Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service (HiDDNS) along with alarm push notification service. It’s an easier, more secure way for devices to connect to the Internet whilst reducing the devices online digital security footprint and keeping you safer from would-be hackers.
Hik-Connect’s P2P functionality allows your NVR (Recorder) or Camera to connect to the Hik-Connect service for alarm push notification and Live View. The new Hik-connect apps available on both the Smart Phone stores, work with Hikvision all Hikvision products that support Cloud P2P function. It allows you to Live View your CCTV footage remotely without the need to setup port forwarding rules on your modem/router.
All you need to do is create an account and add your devices into it, then you can enjoy the real-time CCTV footage from anywhere in the world. It also allows you to play back recorded video via the “bandwidth friendly” substeam! When motion is detected by your cameras, you can get an instant message notification (or emails if you prefer) from the Hik-connect app.
If you are not able to connect your cameras to Hik-Connect, you may have acquired Grey Market camera’s running older firmware version. Updating these Grey Market sourced equipment can be problematic as they tend to revert to their original Chinese language if defaulted or upgraded form the official firmware update sites. We advise users to buy authentic Australian cameras and equipment from authorised sellers to minimise this risk.
Click here for more information about Hikvision Grey Market products.
Other
Yes! We are a family-owned Australian company with over 30 years experience in the security industry.
We’ve decided not to offer credit accounts because we want to keep things simple and affordable for you.
Lets face it, not everyone pays their bills on time, and that adds extra costs and complications.
By avoiding the extra hassle and costs involved in managing credit, we can focus on giving you great value and a smooth shopping experience.
It’s all about keeping things easy and affordable for you!
Any questions?
If we still haven't answered your question, you can contact us below or through our contact us page and we will get back to you as soon as possible.